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 Install Activesync 4.1 to connect to a Hosted Exchange 2003 mailbox on a Motorola Q Phone

IMPORTANT : These instructions are only for the Motorola Q phone.  See related article if you have another type of phone.

  • Be sure that you have Outlook open to the correct profile while you do the activesync installation.
  • Be sure that you have the CD that came with your device.

Gathering Information 

  1. Note you will need to know your exchange server address, username, password and domain.

Download the certificate and certificate Installer

You need to get the certificate from your Exchange admin. You can read here about root certs on Windows Mobile 5.0 (http://blogs.msdn.com/windowsmobile/archive/2005/11/03/488924.aspx).
  

Download Certificate Installer from Microsoft

Go to Microsoft and download the "Add Root Certificate Utility for Verizon SmartPhone" (NOTE: this only works for PocketPC 2003). If you have a Windows Mobile 5.0 device you will need to use a different import tool)

       - The exe should be "VZW_SpAddCert.exe"

You should have the following items on your desktop (VZW_SpAddCert.exe & SomeCertificateYouGotFromAdmin)

 

          You can use the following import tool to complete this process for Windows Mobile 5.0 devices, which is what the Motorola Q runs on. (NOTE: I did have some problems using the import tool, because it appears to be designed for PocketPC's and not SmartPhones. I was able to work around the interface issues by exporting a .PFX file from the Exchange server certificate store, changing my certificate to User.pfx, copying the .pfx file to the “My Documents“ directory of the mobile device, running the import utility and just going with the default settings of the import tool.)

         Here's place to find the import utility: Personal Certificate Import Utility for Windows Mobile 5.0 (http://www.jacco2.dds.nl/networking/pfximprt.html). Let me know if you need any help. It worked for me.

Set up Activesync

 

1. Launch the Microsoft Activesync 4.1 setup from the CD that came with your device.

2. Accept the license agreement.

3. Type in your Username and Organization if necessary.

4. Choose where to install the application.

5. Click install when ready. This portion of the install will take a about 5 minutes to complete.

6. Click Finish.

7. There will be a screen that gives you instructions on connecting your device to your computer and turning it on.

8. Once the phone is detected, Activesync will launch and connect to your device.

9. The setup wizard for setting up a sync relationship will launch.

10. Click Next.

11. Check the box on the next screen that will give you options to select for synchronizing to the Hosted Exchange Server and click on Next.

12. Enter your server information, username (please note the # instead of the @ symbol), password, and the domain HOSTEDEXCHANGE (in all caps). This is the information that you collected in the beginning of this document.  Your servername will be the EXx name that you collected in the beginning, followed by ".myhostedexchange.com". See screen shot for example.

13. Click on Next.

14. You can see here that the only options that will sync wirelessly are Contacts, Calendar, and Email. All other data will NOT sync without attaching it to your computer and running the Activesync application. Click Next.

15. Click on Next.

16. Wait for the Synchronizing process to complete.

17. Click on Finish.

18. Once you see the attention required, you will need to install the certificate you downloaded in the beginning of this document.

 

Install Certificate to connect to a Hosted Exchange 2003 mailbox on a Motorola Q Phone

Prepare the Certificate to add to the Mobile Device

You should be able to get the certificate from your Exchange admin.

Download Certificate Installer from Microsoft

Go to Microsoft and download the "Add Root Certificate Utility for Verizon SmartPhone"

The exe should be "VZW_SpAddCert.exe"

 

Installing the Certificate

1.  Click on Explore

 

2.  Select My Windows Mobile Device

 

 

 

3.  This is the "root" folder.  Click on File | New Folder.

 

4.  Name the new folder "storage"

 

 

 

5. Open the storage folder

 

 

 

6. Drag and drop the certificate you previously saved to your desktop into this folder.

 

 

 

7.  Click the Back button to go back to the root folder

 

 

 

8.  Drag and Drop the certificate installer program, VZW_SpAddCert.exe, that you previously saved to your desktop into the root folder.

 

 

 

9.  Disconnect your phone from the cable

 

The final step is to actually install the certficate.  On the Motorola Q phone,

 

1.       Select Start

2.       Select File Manager

3.       Scroll down to "VZW_SpAddCert.exe" and select it to run the certificate installation app.

4.       Select the certificate that you put in the storage folder (it should be the only one on the phone)

5.       View the certificate detail and click on Ok

6.       View the Alert: Confirmation page and click on Okay

7.       When the phone says "Certificate added successfully, please restart your phone" select Ok.

8.       Restart your phone.

 

 

Your mailbox should now start synching with your phone. 

Posted on Friday, August 18, 2006 8:21 AM General | Back to top


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