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This posting is provided "AS IS" with no warranties, and confers no rights. The opinions expressed within are my own and should not be attributed to any other Individual, Company or the one I work for. I just happen to be a classic techie who is passionate about getting things to work as they should do (and are sometimes advertised and marketed as being able to?) and when I can I drop notes here to help others falling in to the same traps that I have fallen in to. If this has helped then please pass it on - if you feel that I have commented in error or disagree then please feel free to discuss with me either publically or privately? Cheers, Dave
Thin Clients, VDI and Linux integration from the front lines.... Raw and sometimes unedited notes based on my experiences with VMware, Thin Clients, Linux etc.

Here's the details on how this got resolved at a site last week

Issue:
From within the Track System (Access 97 Runtime - piece of "*$%")
Forth option down - Successful Deals
Pick a deal
Then use "Print Options" or F8
Customer Care Checklist
This then creates a very tightly packed page with a format of 2 columns
Pre formatted Title bar appears to *pop* out of the printable area and then the page is printed on 2 separate pages

Resolution:
This Document from ThinPrint is entitled "ThinPrint Output Gateway adaption"
http://www.thinprint.com/dotprint/index.php?s=3368&lc=61
In essence it means digging in and you start editing paper formats within the TPOGeng.gpd. Starting on page 10 of the above Doc it gives a fairly clear example using the "Letter" size format of modify this file so that the *printable* size matches the actual *paper* size. All measurements are done using DPI so it can be a bit fiddly.

Having said that, it would appear to be something of a standard that these definition files have a preset *PrintableOrigin* point of (150, 150) so this would mean that under 600DPI a preset margin of 1/4 inch or around 8 - 9 mm.

In this particular case I have reset the *PrintableOrigin* point in the TPOGeng.GPD file under the A4 Setting to (1, 1) and then changed the corresponding *PrintableArea* by increasing it's 2 values by 299. This then effectively keeps the *PrintableArea* unchanged - but now without the margins.

This has now resolved the issue of parts of the form *jumping* on to another page from within the *Customer Care Checklist* in completed deals.

However it is now up to <the Customer> to verify that this change to the way the ThinPrint Output Gateway is defined does not unduly effect any other Print Jobs!

Posted on Monday, August 15, 2005 10:09 AM Citrix | Back to top


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