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This posting is provided "AS IS" with no warranties, and confers no rights. The opinions expressed within are my own and should not be attributed to any other Individual, Company or the one I work for. I just happen to be a classic techie who is passionate about getting things to work as they should do (and are sometimes advertised and marketed as being able to?) and when I can I drop notes here to help others falling in to the same traps that I have fallen in to. If this has helped then please pass it on - if you feel that I have commented in error or disagree then please feel free to discuss with me either publically or privately? Cheers, Dave
Thin Clients, VDI and Linux integration from the front lines.... Raw and sometimes unedited notes based on my experiences with VMware, Thin Clients, Linux etc.

Sorry for the delay - moving blogs etc.

 

Now bear with me on some of this as it's almost RAW note taking - and I'm still waiting on the PowerPoint to confirm some of this but I have to say that I'm still getting goosebumps on my arms when thinking about how this came across, it felt like **My Personal Call to Arms**

 

Notes: 

People recruited to the industry 20 – 25 years ago were/are risk averse

We now have different challenges

Skills are now not as important, now it’s Attitude and Personality, Team Building, Team Player, etc.

 

We are living in a world of Global Overcapacity, look at Airlines, Automobiles, etc.

Last year there was 75 million cars produced for a global demand of 55 million

Have a good look at where car prices are and does this become self evident?

 

Many consumer items have changed from a NEED to a WANT

Relationships are what will determine decisions as we move on

(My wife added a corollary to this: Customer Services that work correctly would be a good start!)

 

The definition of SUCCESS for the IT Director should be:

The Business actively seeking IT advice (unsolicited) on solving business problem or process

 

Customers are KING – Customers don’t know what they want

Currency of Transactions is changing

It’s getting harder to put Consumers in boxes

It’s getting Harder to influence decisions

 

Leadership can be defined by Humility and Self Belief

            What do you stand for? – Communicate this clearly to all

 

Some big IT Directors that Rene had spoken to dfined these skills as important: 

Leadership

Commercial

Relationships

Collaboration

Communication

 

My Thoughts 2 days on…..

I think I’m only just now (2 days later…(now 5 days..)) getting the message of what Rene was saying – he has himself down as a *Facilatator* on his website (My definition of this is: someone who makes the connections, acts as the gateway to help bridge and bring together different cultures, thinking, methods, parts of the business)

 

Specifically in IT, there is an IT way of looking at things – in some cases this is Logical, because of the nature of writing code for example, and what some are probably not aware of, is that when people who have been in IT for some while they start letting this shape their thoughts and speech, the use of the dreaded three letter acronym is a very good example of this.

 

This manner of communicating *inside* IT has become something of a necessity because of time constraints but in some cases it is also seen as a badge of honour – being part of the Elite? However this then becomes a very real barrier when trying to communicate to the rest of the organization – they should not have to understand YTLA’s – IT staff need to remember how to speak clearly and effectively and communicate with out shortcuts.

 

Back to being a facilitator – what does this mean to me? It came across to me as a fantastic beacon of light – I have been seeing all of this happen around me and wondering why other couldn’t see it. How many of us have at some stage or other been at a Client's site (or your own for that matter?) and discovered some old copies of <substitute ANY Network Management Product here> sitting in the filing cabinet not used, not installed? Somewhere the communications broke down, the Sales guy from the vendor pitched the *Silver Bullet*, someone bought it, and now it's in the too hard basket? One thing I see time and time again at clients is a desperate need to believe their is some magic that will make all their pain go away - life's not like that - but like a bad diet or a baldness treatment, even though they now it's a bad idea, out comes the old thoughts about outsourcing again.....   Although communications the key - it seems that Marketing still has a power to transcend all the knowledge and experience of the guys in the trenches who've been through the pain of the Networks, the Servers, the Workstation rollouts, etc.  WHY?? - "what we have here is a failure to communicate". 

 

One part of being a Facilitator is that I realised at Citrix’s iForum is that as part of an ASC (24x7 Authorised Support Centre for Citrix) we get far more access to Citrix’s internal workings, more direct relationships, membership on design councils, Early Adopter Products, pro-active Hotfix alerts, etc than any of the Prime SI’s (Systems Integrators) like Cap Gemeni, Accenture and the like.

 

Now that I have made some contacts in this arena, I am thinking that if I (or our Citrix Team) comes across anything useful in the way of hints, tips, but more specifically the little *gotchas* that can leave you struggling for days or weeks these will be shared so that all can benefit (NDA’s being respected of course!)

 

It could be that in some cases, we don’t have the answer, but equally valuable in some circumstances will be *knowing* who is the most direct person inside Citrix to call for help.

 

While chatting to a wide variety of people at iForum it did become very apparent to me that although Citrix has very good products, and some fantastic and passionate Engineers, Architects, Support Staff, etc they have not done a very good job at *managing* the relationships to the Channel Partners and others who are representing large installations. Citrix do appear to be somewhat personality driven in their approach, it can sometimes lead to getting conflicting advice on procedures etc. depending on who you talk to?

 

If you don't agree - post a reply? 

Posted on Monday, June 13, 2005 11:23 PM IT Management | Back to top


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