Geeks With Blogs
Pounding Code technological rantings and code samples June 2011 Entries
How TiVo is messing up customer support.
Ok, So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit). That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as ......

Posted On Wednesday, June 22, 2011 8:38 PM

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